Questions to Ask on a Facility Tour

Touring a community in person is the best way to get past the marketing materials. Bring this list with you — you won't need to ask every question, but having them ready helps you compare communities apples-to-apples later.

Staffing & Care

What is your staff-to-resident ratio during the day and overnight?
How do you handle a medical emergency after hours?
What training does staff receive, especially for memory care?
How often is a nurse on-site versus on-call?

Costs & Contracts

What's included in the base monthly rate, and what's billed separately?
What triggers a rate increase as care needs change?
Is there a community fee or deposit, and is it refundable?
What is the policy if a resident needs to move out or passes away mid-month?

Daily Life

Can I see a sample activities calendar for this week?
What does a typical meal look like, and can dietary needs be accommodated?
How do residents get to medical appointments?
How often are families updated on a resident's condition?

Licensing & Reputation

What is your license type, and can I see your most recent state inspection report?
How long has the current administrator been in place?
Can I speak with a current resident's family?

Frequently Asked Questions

Should I do a surprise visit in addition to a scheduled tour?

Many families find it helpful to visit once during a scheduled tour and once unannounced, ideally at a different time of day such as a mealtime, to see day-to-day operations.

Can I request a copy of a facility’s state inspection report?

Yes. Licensed facilities in Texas are subject to state inspection, and most will share recent survey results on request; you can also request records through the Texas Health and Human Services Commission.